Shipping Policies

After ordering you should expect to wait between one to two weeks to receive your order. Once your order is packed you will receive an email confirming your order and informing you of the tracking number.

Shipping

D'Café Natural ships most orders Priority Mail Padded flat rate, if your order is small the weight is evaluated and the shipping is adjusted at the time of packing, a refund will be made if there is any difference.

Due to the Covid-19 situation there are delays in the mail, our orders take one to two weeks to be shipped, once the shipping confirmation is sent to you and your order goes out we are NOT responsible for any delay you may have.

All packages are shipped with tracking number to know where your package is.

If your order is made through UPS or Delivery you must verify that your address is physical and NOT postal.



D'Café Natural is not responsible for the following situations;

Packages marked as "DELIVERED" or "DELIVERED" on the USPS website and were sent to the address indicated by the customer on our website.

Packages lost in the mail, with no updates on their tracking.

(These packages may travel for several weeks and arrive at their destination much later than anticipated or are returned to D'Café Natural).

Packages that appear to have been delivered and/or lost or stolen.

If the package was returned to DCN due to incorrect address, you must pay shipping again.

If your package is insured and is lost or arrives destroyed: Contact D'Café Natural immediately. You have between 15 and 60 days to claim to USPS.

Keep the package (if you received it) Take pictures.

To make an insurance claim go to the following link

https://www.usps.com/help/claims.htm

If you wish to pick up your order, once your order is ready for pick up an email will be sent to you. From that date you have 7 days to pick it up, if you do not do it in that term, your order will be canceled and the total of your payment will be refunded. You are responsible for verifying your order before taking your order home.